At Swift Metal Business Card, we value our customers and their satisfaction is of utmost importance to us. Before engaging in any transaction through our website, it is essential that you read and understand these Terms and Conditions. By accessing and using our website, you agree to abide by these terms, which constitute a legally binding agreement between you and Swift Metal Business Card. We reserve the right to update these terms at any time without prior notice, and your continued use of our website confirms your acceptance of any modifications to the Terms and Conditions. Please note that the Customer shall not assign any benefit of or any other right under this contract in any event. Receipt of your order acknowledgment confirms your acceptance of these terms and affirms that they exclusively apply to the contract. We are committed to providing high-quality metal business cards that meet your requirements, and we look forward to serving you.
Payment and Pricing
All orders must be paid in full at the time of order placement via bank/wire transfer or PayPal. Please note that ownership of goods will only pass to the customer upon receipt of full payment. Our prices are always displayed in USD, and we provide the option to convert to your local currency for your convenience. Express courier shipping to your designated address upon request and for additional cost.
We understand that circumstances may change, which is why we offer valid non-standard product quotes for up to 28 days. However, please be advised that we reserve the right to adjust quotes if necessary. Additionally, we may make changes to our pricing, subject to any typing errors. In the event that we need to cancel a contract, we do so without releasing the customer from their obligation to pay.
We aim to provide our customers with a clear understanding of our payment and pricing policies, but if you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Please note that we send invoices digitally via email in PDF format. Finally, by placing an order, you confirm that the payment details provided are valid and correct, and that you are the person referred to in the billing address details.
Samples
Customers within the US can receive free shipping for their sample card, while those outside the US can email us for a quote to cover the cost of international shipping. Please select which card you would like to receive as a sample and we will send you a company generic card for your reference and approval. The sole purpose of the sample is to confirm the quality and to feel the product in person, once you are satisfied with the sample you will have the option to go through all the proper steps to get a design approved and moved to the manufacturing process.
Approving Our Digital Design Proof
Swift Metal Business Cards is a leading provider of premium quality and long-lasting business cards. Before we commence production, we require your approval of our digital design proof, which includes the terms and conditions stated on our website. Our laser technology ensures that your design is etched onto the metal card with unmatched precision and accuracy. The engraved metals lend a touch of class and sophistication to your business cards, making them perfect for organizations looking to make a lasting impression with their branding. Our computer-controlled laser ensures that the designs are consistent, and the engravings are permanent, guaranteeing that they can be used for years on end. We reserve the right to use any materials you submit for promotional purposes while maintaining utmost discretion to revise and alter those materials. By approving our digital design proof, you agree to relinquish any copyright or intellectual property rights to Swift Metal Business Cards.
Order Placement
Before placing an order, we encourage you to read and understand our terms and conditions. To place an order, simply visit our website and upload your artwork, selecting the desired features for your card. Once payment is received, we will send you a digital proof for final approval. At this stage, you will have the opportunity to make any necessary revisions before your order is processed.
Delivery and Shipping
Our card production process typically takes 7 to 12 business days after design approval. Delivery times vary depending on your location, order specifications, and existing commitments. Although we provide estimated delivery times, we cannot guarantee delivery dates unless they are confirmed in writing. If there are any delays due to third-party subcontractors or couriers, we shall not be held liable for any losses, costs, damages, or expenses incurred by you or any other party.
We use trusted courier services such as FedEx, USPS and UPS to deliver your metal cards. Before dispatching, we thoroughly check your order to ensure the best quality. All shipments come fully insured but it is vital that you inspect and verify your package upon receipt to ensure that there is no damage or defect. In the event of any damage, you must sign and mark the delivery note as “damaged” and report the complaint to us within 24 hours of delivery. If there is no evidence of damage or any similar words indicating acceptance of delivery, you waive your right to claim for any future repairs or replacement, and no insurance claims can be made.
We are not responsible for any issues that arise due to incorrect delivery address, and return shipments will be charged to you. By placing your order with us, you are agreeing to our terms and conditions, and we will do our utmost to ensure that you are fully satisfied with our product and service.
Returns
In order to efficiently process returns, we ask that customers contact our Customer Service team before initiating a return. We require customers to provide a reasonable complaint against defective goods before any returns can be made. If the complaint is justified, we will arrange for the return of the goods. Please note that customers are responsible for the shipping costs when returning goods.
Cancellation and Refund
In order to ensure the quality of our products, all orders are non-cancellable and not subject to refund. However, we understand that circumstances may arise that warrant a cancellation or refund request. In such cases, we will assess the request on a case-by-case basis, weighing the reasonableness of the request with our commitment to maintaining high standards for our products.
If a cancellation or partial cancellation is approved, Swift Metal Business Card reserves the right to deduct reasonable administrative costs, such as those associated with deposit payments to the manufacturer and the ordering of raw materials. Additionally, per-unit costs may be adjusted based on any changes to the order quantity. Ultimately, all decisions regarding cancellations and refunds are at the discretion of Swift Metal Business Card.
Shipping Damages
In the event that your shipment arrives damaged, please report it directly to the courier company responsible for the delivery. Swift Metal Business Card cannot be held liable for any damages incurred during shipping. It is important to inspect your order upon delivery and report any damages immediately to the courier company in order to file a claim.Complaint Process
We ask that all complaints be submitted in email within 10 working days after delivery, as any delay may result in the forfeiture of a claim. We strongly encourage customers to contact our Customer Service team prior to initiating a product return, as we may be able to resolve the issue without the need for such action. Please note that Swift Metal Business Card is not responsible for any indirect losses caused by delayed deliveries.
Customs Duties
While all items are sold on a Swift Metal Business Card basis, we cannot be held responsible for any customs duties or taxes that may be charged by local authorities. As such, we strongly recommend that all customers familiarize themselves with the customs regulations and charges in their area before placing any orders.
Furthermore, it is important to note that Swift Metal Business Card will not be held liable for any items that are held or confiscated by local customs officials. While we take every precaution to ensure that our products comply with international customs regulations, we cannot guarantee that all orders will make it through customs without issue.
Liability and Indemnity
By agreeing to these Terms and Conditions, you agree to indemnify us and our agents against any claims, damages, and costs arising from your breach of these terms. This includes legal fees and any related expenses incurred while defending ourselves against legal action.
Additionally, as a user of Swift Metal Business Card, you are responsible for any claims or legal proceedings that may arise as a result of your orders. We will not be held responsible for any delay or inability to fulfill our obligations due to circumstances beyond our control. It is important to note that we do not accept liability for consequential losses, loss of profits, economic or similar losses, special damages, or business interruptions.
Unpredictable Circumstances
We cannot be held liable for any breach of contract resulting from any unforeseeable event, such as force majeure, war, strikes, riots, and civil commotions, or natural disasters. Such events may disrupt our operations, supply chains, or cause delivery delays beyond our control.
Intellectual Property Rights
Swift Metal Business Card is committed to upholding the intellectual property rights of all parties involved in our services. As a user of our services, you agree to only use designs and wordings that you have full ownership over or that you have legal authority to use. We will promptly respond to any allegations of infringement that follow applicable laws and are properly provided to us. We reserve the right to cancel any work that may infringe any intellectual property rights without prior notice at our discretion. By engaging with Swift Metal Business Card, you agree to abide by these terms and conditions.
Data Protection
Swift Metal Business Card is dedicated to ensuring the privacy and protection of all personal data collected through our website. We strictly follow all applicable laws and regulations regarding the processing of personal information. Our Privacy Policy offers a detailed outline of how we collect, use, and safeguard your data. By using our website, you accept and consent to the terms listed in our Privacy Policy.
General Conditions
Our terms and conditions apply to all orders unless previously agreed upon in writing. We are not bound by the customer’s purchase order terms and conditions. Any notice given hereunder may be delivered by hand or post and shall be deemed to be served if sent by hand at the time of delivery and 48 hours after posting if sent by post to the address of the party to be served specified on the contract or such other address as may be notified in writing from time to time.
Website Legalities
We reserve the right to modify any content or information on this website, including product information and pricing, without notice. However, we strive to keep all information accurate and up-to-date. By using our website, you agree to abide by our terms and conditions and any changes made to them. We value our customers and are committed to providing you with the best possible experience. Therefore, should you have any questions or concerns regarding our terms and conditions, please do not hesitate to contact us.